Frequently Asked Questions

How do I use MUSC Health Virtual Care?

This document provides instructions on how to use this system for various health conditions.

What is MUSC Health Virtual Care?

MUSC Health Virtual Care is an easy way to be treated for common conditions through online, non-video, interviews and video interviews.

Learn more about Online Interviews
Most interviews take about 5-15 minutes to complete

Learn more about Video Interviews
Most interviews take about 5-15 minutes to complete

What can I be treated for?

You and your family can be diagnosed and treated for a variety of common conditions (i.e. Flu, UTI, Rash, and Diaper Rash). We also currently offer free coronavirus (COVID-19) screening to everyone in South Carolina. Use code COVID19 when you log in.

See a full list here

Who can use the MUSC Health Virtual Care?

This service is for the whole family is not limited to MUSC patients. You do not need to be a South Carolina resident, just in SC at the time of your visit.

Anyone over 18 can create an account. You can also add adult and minor children as dependents to your account. Visits for minor children must be completed by a parent.

When is MUSC Health Virtual Care available?

You can access and complete an online visit 24 hours a day, 7 days a week. MUSC providers will typically respond within one hour.

How fast will I receive care?

During operating hours, the average response time is less than one hour. For visits submitted between midnight and 7:00 am, please except a longer response time.

Who makes the diagnosis?

MUSC Health Virtual Care has local, licensed, board-certified MUSC Health providers (physician (MD), nurse practitioner (NP), or physician assistant (PA)) reviewing your symptoms, making the diagnosis, and developing your treatment plan.

For certain conditions, the MUSC Health provider may need a bit more information to diagnosis. In this case they may ask for you to upload a photo or jump to a quick video interview.

If your health concern can’t be addressed through the service, you will be directed to contact your PCP or a Primary Care clinic. If this is the case, you will not be charged for the visit.

Can I get a prescription?

MUSC Health Virtual Care providers are licensed and able to prescribe certain medications as part of your care plan, if clinically appropriate. We do not provide prescriptions for pain medications or narcotics. If a prescription medication is part of your treatment plan, you can send it to the pharmacy of your choice. You are responsible for the cost of any prescriptions, over-the-counter treatments, or follow-up visits you may need related to prescriptions.

How can I get my prescription filled?

If a prescription is clinically appropriate, your treatment plan will include a link to have your prescription filled. Just click the link, select the pharmacy of your choice, and send the prescription – it's that easy.

Will my prescription be covered by my insurance policy?

Most pharmacies accept most insurance plans. That said, please verify that the pharmacy you select is within your covered network before sending your prescription. If needed, you can request a pharmacy change by calling MUSC Health Virtual Care support at (843) 804-4229.

What is the cost of a virtual visit?

The cost can be up to $25, depending on any benefits you may have. However, screening for coronavirus (COVID-19) is free from everyone in South Carolina. Use code COVID19 when you log in.

Is my virtual visit covered by insurance?

Some insurance companies do cover virtual visits. Depending on your coverage, you may or may not be prompted for payment. If so, you may submit your receipt to your insurance company, but we cannot guarantee you will be reimbursed.

What if I do not have insurance? Can I still do a virtual visit?

Insurance is not needed to do a virtual visit. The visit can be completed for a $25 charge. However, screening for coronavirus (COVID-19) is free from everyone in South Carolina. Use code COVID19 when you log in.

Do you accept Medicare?

Medicare patients are welcome to use MUSC Health Virtual Care, however, your virtual visit is not currently reimbursable. **If you are a member of the MUSC Medicare ACO your visit is covered

Is my personal information safe?

All the information you provide is encrypted and protected. The Terms of Service provides more detailed information regarding how the Zipnosis platform protects personal information.

Will my provider know I’ve have done a visit?

If you are a MUSC Health patient, your visit record will be saved as part of your medical record. If you want to share your visit records with a physician outside of MUSC Health, they can print or email your records.

What browsers does the platform support?

MUSC Health Virtual Care requires you to use a modern browser to ensure your data is secure and your experience is awesome. These browsers include:

  • Internet Explorer 11 or newer
  • Chrome
  • Firefox

If you do not have one of these browsers, you can download Chrome or Firefox for free.

Dear MUSC Family

We are pleased to offer this exciting benefit to our MUSC family and to South Carolina state employees who elect PEBA health insurance, all of whom are now able to access MUSC Health Virtual Care at no cost!

MUSC Health Virtual Urgent Care is our online, urgent care platform that provides quick, quality care that fits into your entire family’s life. It is an easy way to treat common conditions without traveling to an urgent care or clinic. We can effectively treat more than 40 different conditions. Some examples of the many conditions are below:

  • Coronavirus (COVID-19) – free screening for all of South Carolina
  • Sinus Infection
  • Flu
  • UTI
  • Sore Throat
  • Pink Eye
  • Skin Rash
  • Common Cold
  • Allergies
  • Yeast Infection
  • Flu Prevention
  • Heartburn
  • And 30+ More Conditions
Getting Started

Download this faq pdf to get started.